Return
Consumer Exchanges & Returns:
We accept Exchange and Return Requests within 30 days of your original purchase.
- All returns and exchanges must be in new, unused condition. Any item that has been “tested”, or “taken on a test ride” is considered used and cannot be returned.
- All tagging and packaging must be intact. If the product is a boxed product, you still need to put it in a shipping carton. Do not apply your label to the product box or it will be refused.
- Original shipping charges are non-refundable. We only provide a return label in case of damage, warranty, or shipping errors. For regular return and exchanges you are responsible for shipping back to us your order, and we pay to ship your exchange.
- International orders are eligible for exchange only, and all shipping cost/ fees are the responsibility of the buyer. No refunds will be issued for international orders.
Please carefully repack your return to prevent damage to the item, enclose the RA form in the package, and clearly write the RA# on the outside of the shipping carton. Packages without a Return Authorization Form will be refused.
Hold onto your return tracking and allow 8-10 business days for your return or exchange to be fully processed.
Warranty:
Twoupbikergear Leather branded items come with a LIFETIME Warranty, covering all defects in material or workmanship with proof of purchase. This applies to all zippers, snaps and construction such as stitching. The warranty does not cover leather tears or soiling from liquids or weather-related deterioration or misuse of the item. Normal wear and tear are excluded and the item must not be altered in any manner.
Non-Leather Twoupbikergear branded items are covered with ONE (1) YEAR Warranty.
Twoupbikergear Promo/Economy lines have a 90 DAYS Warranty.
All products that are not manufactured by Twoupbikergear are covered by their manufacturer warranty.